Refund policy

At Hey Sweet Bean, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.

1. 30-Day Returns

If you’ve changed your mind about your purchase, you may request a return within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• Original packaging should be included whenever possible.
• You must contact us before sending your item back.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

Once we receive and inspect your returned item, we’ll notify you of the status of your refund. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us within seven days of the package being marked as delivered.

To help us resolve your claim as quickly as possible, please include:

• Your order number
• A clear description of the issue
• Clear photos of the damaged, defective, or incorrect item
• A clear photo of the shipping label attached to the package
• A short video for stitching defects, missing parts, or other issues that cannot be clearly shown in photos

After reviewing your claim, we’ll work with our fulfillment partner to determine the appropriate resolution. If your claim is approved, we’ll provide either a replacement or a full refund.

Please keep all original packaging, tags, and accessories until your claim has been resolved.

3. Product Variations

Due to differences between production batches, some products may have slight variations in packaging, logos, labeling, color, or appearance.

As long as the product matches your order and functions as intended, minor variations are not considered defects and do not qualify for a free replacement or refund.

4. Return Authorization

Please do not send an item back without contacting us first.

All returns must be approved before being shipped. Returns sent without prior authorization may be refused or may not qualify for a refund.

5. Order Changes and Cancellations

Orders begin processing shortly after they are placed.

Please contact us immediately if you need to cancel or change your order. While we’ll do our best to assist, we cannot guarantee changes or cancellations after an order has entered processing or fulfillment.

6. How to Start a Return or Claim

To request a return or report a damaged, defective, or incorrect item, please contact us through the Contact page on our website.

Please include:

• Your order number
• A description of the issue or return request
• Photos or videos, when applicable
• A photo of the shipping label for damaged or incorrect-item claims

Our support team will review your request and provide the next steps, including the approved return address when applicable.

7. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, worn, washed, or damaged after delivery
• Items returned without prior authorization
• Items missing significant original packaging, tags, accessories, or components
• Final-sale or clearance items clearly marked as non-returnable at the time of purchase