Frequently Asked Questions

What products do you offer?

At Hey Sweet Bean, we offer a range of Plush Dolls, Baby Apparel & Accessories, and Mother Essentials. Each product page includes product images, available options, pricing, and relevant product information.

Our products are presented in a clear and consistent format so customers can easily review product details, available variants, sizes, and other applicable information before placing an order.

How can I place an order?

Simply browse our website, select the products you're interested in, and click "Add to Cart." Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept payments via American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

How long does shipping take?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days. Free standard shipping is available on all orders.

Do you offer international shipping?

No, we currently only ship to United States.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing information is correct. You will receive a confirmation email once your payment has been successfully processed.

What is the payback period?

Customers in United States can return eligible items within 30 days of receiving their order. Items must be unused, undamaged, and in their original packaging with all tags and accessories included.

Do you charge restocking fees?

No, Hey Sweet Bean does not charge any restocking fees.

How long does it take to get a refund?

Once your return is received and approved, refunds will be processed within 10 business days. Refunds are always issued to the original payment method used at checkout.

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