Shipping policy

Shipping Policy

Order Confirmation

Once you place your order, you will receive an order confirmation email confirming that we have received your order. This email includes your order number and payment details.

Please check your spam or junk folder if you do not see the confirmation in your inbox. If you still haven’t received it, email support@heysweetbean.com with the subject “Order Confirmation Not Received.”

Dispatch

At heysweetbean.com, we aim to make your delivery experience simple and keep you informed along the way.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Shipping Costs

We offer free standard shipping worldwide.

Processing & Delivery Times

  • Processing time: 1–2 business days.
  • Estimated shipping time: 7–12 business days after dispatch.
  • Total estimated delivery time: 8–14 business days from placing your order.
  • Shipping carriers: DHL and USPS.
  • Daily order cut-off: 2:00 PM Eastern Time (New York).

Business days are Monday through Friday, excluding holidays. Orders placed before 2:00 PM enter processing that business day. Orders placed after 2:00 PM, on weekends, or on holidays enter processing the next business day.

Delivery timeframes are estimates and may vary by destination due to customs processing, carrier delays, weather, holidays, or other unexpected circumstances.

Tracking Your Order

You can follow your package using the tracking number provided in your shipping confirmation email.

Tracking information may take some time to appear or update after a label is created or between carrier scans. A tracking number being issued does not necessarily mean the carrier has collected the package.

If you have not received a tracking number within 4 business days of placing your order, please contact support@heysweetbean.com.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the carrier and help resolve the issue.

Order Acceptance & Pricing

Occasionally, we may be unable to process an order due to:

  • Incomplete or incorrect order information.
  • Suspected fraud.
  • Payment verification issues.

We may contact you to confirm details needed to process your order. Please do not send full payment card numbers, banking passwords, or other sensitive financial credentials by email.

We strive to provide accurate pricing, but errors can occur. If we discover a pricing error, we may contact you for instructions or cancel the affected order and notify you. If we cancel an order for which payment has already been collected, we will issue a refund to your original payment method.

Customer Service

Hey Sweet Bean

Address: 2910 Evans Mill Rd in Lithonia, Georgia 30038
Email: support@heysweetbean.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: Eastern Time (New York)
Response Time: We respond within one business day.