Terms of service

Last updated: October 19, 2026

OVERVIEW

Welcome to Hey Sweet Bean! The terms “we,” “us,” and “our” refer to Hey Sweet Bean. Hey Sweet Bean operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Hey Sweet Bean is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law. Our Shipping Policy and Return & Refund Policy govern the shipping, returns, refunds, and replacement commitments described in those policies. If these Terms conflict with those policies on those subjects, the applicable policy will govern.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that the information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for your account activity. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to provide accurate product descriptions and images. Colors may appear slightly different depending on your device, display settings, and lighting. These minor display differences do not limit your eligibility for returns under our Return & Refund Policy.

If you receive a damaged, defective, or incorrect item, please email support@heysweetbean.com with your order number and clear photos of the item, the issue, and the shipping label. Once we review the photos and confirm the issue, we will send the correct item or a replacement free of defects at no additional cost. If a return is needed, we will provide a prepaid return shipping label.

Product descriptions may be updated, and products may be discontinued. Changes to a listing do not change the description or commitments applicable to an order already accepted.

We may limit the quantities of products offered to a person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. An order confirmation email acknowledges receipt of your order. We may decline or cancel an order for reasons such as incomplete or incorrect information, suspected fraud, payment verification issues, product unavailability, or pricing errors, subject to applicable law.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation or address-change requests once processing or shipment has begun. If cancellation is unavailable, you may request a return in accordance with our Return & Refund Policy.

If we decline, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout. If we cancel an order after collecting payment, we will refund the canceled order to your original payment method.

Your purchases are subject to return or exchange in accordance with our Return & Refund Policy.

You represent that your purchases are for personal or household use and not for commercial resale.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price shown when you place your order and recorded in your order confirmation, subject to the pricing-error provisions below.

We offer free standard shipping worldwide, as described in our Shipping Policy. Unless expressly stated otherwise, product prices do not include applicable taxes, customs duties, or import charges. Free shipping refers to the shipping charge and does not, by itself, confirm whether duties or taxes are included.

Prices in our online store may differ from prices offered by third parties. Promotions may have separate terms. If promotion terms conflict with these Terms, the promotion terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information. Please update information needed to complete your transactions or contact you.

You represent and warrant that:

  1. The payment information you provide is accurate and complete.
  2. You are authorized to use the payment method.
  3. Your payment provider will honor authorized charges.
  4. You will pay the order total disclosed at checkout.

Please do not send full payment card numbers, banking passwords, or other sensitive financial credentials by email.

If we discover a pricing error, we may contact you for instructions or cancel the affected order and notify you. If payment has already been collected for a canceled order, we will issue a refund to your original payment method.

SECTION 5 – SHIPPING AND DELIVERY

We offer free standard shipping worldwide.

Our estimated timeframes are:

  • Processing: 1–2 business days.
  • Shipping: 7–12 business days after dispatch.
  • Total estimated delivery: 8–14 business days from placing your order.

Business days are Monday through Friday, excluding holidays. Our daily order cut-off is 2:00 PM Eastern Time (New York). Orders placed before the cut-off enter processing that business day. Orders placed after the cut-off, on weekends, or on holidays enter processing the next business day.

Delivery timeframes are estimates, not guaranteed arrival dates. Timing may vary by destination due to customs processing, carrier delays, weather, holidays, or other unexpected circumstances.

Once your order has been dispatched, we will email your tracking information. Tracking may take time to appear or update after label creation or between carrier scans. The creation of a tracking number does not necessarily mean that the carrier has collected the package.

If you have not received a tracking number within 4 business days of placing your order, or your order has not arrived within the estimated delivery timeframe, contact support@heysweetbean.com. We will investigate with the carrier and help resolve the issue.

Shipment does not remove our obligations under our policies or applicable law. If your package is lost, damaged, or reported as delivered but not received, please contact us so we can investigate and arrange an appropriate resolution.

Please review our Shipping Policy for further details.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including the text, displays, images, graphics, video, audio, and the design, selection, and arrangement of those materials, are owned by Hey Sweet Bean, its affiliates, licensors, or the respective rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes. Except as permitted by law or with the relevant rights holder’s permission, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit protected materials from the Services.

Except as expressly provided, nothing in these Terms grants a license or other rights under any patent, trademark, copyright, or other intellectual property belonging to Hey Sweet Bean, Shopify, or a third party.

Hey Sweet Bean’s names, logos, and slogans belong to Hey Sweet Bean or its licensors. Shopify’s names, logos, and slogans belong to Shopify. Third-party names, logos, product names, and trademarks belong to their respective owners. Their appearance on the Services does not, by itself, imply affiliation or endorsement.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to tools offered by third parties that we do not monitor or control.

These tools are provided “as is” and “as available,” without endorsement or additional warranties from us, to the extent permitted by applicable law.

Your use of optional third-party tools is subject to the relevant provider’s terms. Please review those terms before using the tools.

We may introduce new features, tools, or resources through the Services. These Terms will apply to those features unless separate terms are provided.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials or links to websites operated by third parties. We do not control those websites and are not responsible for their content or accuracy.

Please review the third party’s policies and practices before using its website or entering into a transaction. Questions or complaints about products purchased directly from a third-party website should be directed to that third party.

This section does not limit our responsibility for orders placed directly with Hey Sweet Bean.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Hey Sweet Bean is powered by Shopify, which enables us to provide the Services to you. However, purchases made in our store are transactions directly between you and Hey Sweet Bean.

To the extent permitted by applicable law, you acknowledge that Shopify is not responsible for sales between you and Hey Sweet Bean, including injury, damage, or loss resulting from purchased products or services, and you release Shopify and its affiliates from claims arising from those transactions.

This section does not limit Hey Sweet Bean’s obligations to you under our policies or applicable law.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy.

Because our Services are hosted by Shopify, Shopify collects and processes information about access to and use of the Services to provide and improve its services.

Information submitted through the Services may be transmitted to Shopify and service providers located in countries other than your country of residence. Please review our Privacy Policy for details about how we, Shopify, and our service providers handle personal information.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, ideas, proposals, or other content (“Feedback”), you grant us a non-exclusive, worldwide, sublicensable, royalty-free license to use, reproduce, publish, distribute, and display that Feedback to operate, improve, and promote the Services, subject to applicable law and our Privacy Policy.

You represent that:

  1. You own or have the necessary rights to submit the Feedback.

  2. You have disclosed any compensation or incentive received in connection with it.

  3. Your Feedback does not violate applicable law or another person’s rights.

We are not obligated to pay for Feedback, keep unsolicited suggestions confidential, or respond to every submission.

We may remove Feedback that is unlawful, abusive, threatening, defamatory, obscene, fraudulent, or infringing. We will not alter a review in a way that misrepresents the reviewer’s meaning.

You must not submit malicious code, impersonate another person, or mislead us or others about the origin of Feedback. You are responsible for the content and accuracy of your submissions.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain errors or omissions relating to product descriptions, pricing, promotions, shipping, transit times, or availability.

We may correct errors and update information. If an error affects an order already placed, we may contact you for instructions or cancel the affected order and issue a refund for payment collected, subject to applicable law.

Corrections do not remove your rights under our Return & Refund Policy or our obligations relating to accepted orders.

SECTION 13 – PROHIBITED USES

You may use the Services for lawful purposes only. You must not use the Services to:

  • Violate applicable laws or regulations.
  • Infringe our intellectual property rights or those of others.
  • Harass, abuse, threaten, intimidate, or discriminate against another person.
  • Submit false, fraudulent, or misleading information.
  • Impersonate another person or misrepresent your identity.
  • Transmit spam, malware, viruses, or other harmful code.
  • Collect another person’s personal information without authorization.
  • Access accounts or systems without permission.
  • Interfere with the operation or security of the Services.
  • Bypass access restrictions or security measures.
  • Copy, scrape, reproduce, resell, or exploit protected content without permission, except as permitted by law.

We may suspend or terminate access if we reasonably determine that these Terms have been violated. This does not remove obligations relating to existing orders, refunds, or other rights that continue under applicable law.

SECTION 14 – TERMINATION

We may terminate or restrict access to the Services if you violate these Terms or misuse the Services, subject to applicable law.

Termination does not affect amounts properly owed, accepted orders, approved refunds, or rights and obligations that arose before termination.

Provisions that should reasonably continue after termination will remain in effect, including those concerning intellectual property, Feedback, privacy, limitations of liability, indemnification, and dispute resolution.

SECTION 15 – DISCLAIMER OF WARRANTIES

We aim to keep information on the Services accurate and current, but general website content may contain errors or omissions.

Except for commitments expressly stated in our product descriptions, Shipping Policy, Return & Refund Policy, or other written promises, and to the extent permitted by applicable law, the Services are provided “as is” and “as available.”

We do not guarantee that access to the Services will be uninterrupted, secure, or free from technical errors.

Any disclaimer in these Terms does not exclude our commitments to provide products as described, honor eligible free returns, or resolve confirmed damaged, defective, or incorrect-item claims under our policies.

Some jurisdictions do not permit the exclusion of certain warranties. Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Hey Sweet Bean and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services, including lost profits, lost revenue, business interruption, or loss of data.

These limitations do not exclude or restrict:

  • Refunds, returns, replacements, or other commitments expressly provided under our policies.
  • Liability for fraud or willful misconduct.
  • Liability that cannot be excluded or limited under applicable law.
  • Your mandatory consumer rights.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hey Sweet Bean, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims arising from your unlawful use of the Services, infringement of another person’s rights, or material breach of these Terms.

This obligation does not apply to claims caused by the negligence, misconduct, or breach of obligations of the party seeking indemnification.

We will notify you of a claim for which indemnification is sought. You agree to cooperate reasonably in its defense. We will not agree to a settlement requiring you to accept non-monetary obligations without your consent.

SECTION 18 – SEVERABILITY

If a provision of these Terms is determined to be unlawful, void, or unenforceable, it will be enforced to the extent permitted by law or treated as severed. The remaining provisions will continue in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with the policies referenced in them, constitute the agreement governing your use of the Services.

For shipping matters, our Shipping Policy governs. For returns, refunds, exchanges, and damaged, defective, or incorrect items, our Return & Refund Policy governs. Nothing in these Terms overrides a specific commitment made in those policies or a right provided by applicable law.

SECTION 20 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights and obligations in connection with a business transfer or reorganization, provided that doing so does not reduce your rights relating to existing orders or under applicable law.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, United States, subject to any mandatory consumer protections that apply in your place of residence.

Where permitted by applicable law, disputes may be brought before courts with appropriate jurisdiction in Georgia. This does not prevent consumers from bringing claims in another jurisdiction where they have a legal right to do so.

SECTION 22 – HEADINGS

Headings are included for convenience and do not change the meaning of these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms on this page.

We may update these Terms by posting a revised version and updating the date above. Where required by applicable law, we will provide notice of material changes.

Changes will apply prospectively and will not reduce commitments applicable to orders already placed. Continued use of the Services after changes take effect constitutes acceptance to the extent permitted by applicable law.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to support@heysweetbean.com.

Hey Sweet Bean

Address: 2910 Evans Mill Rd in Lithonia, Georgia 30038

Email: support@heysweetbean.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: Eastern Time (New York)
Response Time: We respond within one business day.